Support that
wins customers
Trained, dedicated support agents for chat, email and phone — working in your time zone, under your brand.
- From $600/mo per agent
- Live in 1–2 weeks
- Free discovery call
Slow replies cost sales and reviews. Hiring and training an in-house team is expensive, and coverage outside office hours is hard.
What we deliver
Customer Support Outsourcing by The Tech Sols covers everything from strategy to launch and ongoing improvement.
Live chat support
Website and app chat handled by trained agents.
Email & ticket support
Help-desk management with clear SLAs.
Phone support
Inbound customer calls handled professionally.
Order & e-commerce support
Order tracking, returns and pre-sales questions for online stores.
Social inbox
Replies to DMs and comments across Facebook, Instagram and WhatsApp.
Reporting & QA
Weekly reports on volume, response times and satisfaction.
Zero guesswork
Fixed scope, weekly demos and one dedicated project manager. You always know what's done, what's next and what it costs.
Strategy
& scope
We dig into your goals, users, competitors and numbers — then hand you a written scope, timeline and fixed quote. Free.
- Workshops
- Competitor audit
- Roadmap
- Fixed quote
Design
& prototype
Brand direction, wireframes and pixel-perfect UI in Figma. You click through a real prototype before a single line of code.
- UX flows
- UI design
- Brand system
- Prototype
Engineer
& test
Agile sprints with a live staging link every week. Clean, documented code tested on real devices, built for speed and SEO.
- Sprints
- QA
- Core Web Vitals
- Security
Launch
& scale
Zero-downtime go-live, then our ads, SEO and social teams turn your new product into a revenue engine.
- Go-live
- Tracking
- Ads & SEO
- Support
Every project gets a detailed, fixed quote after a free discovery call. Final price depends on scope, integrations and timeline.
Get my exact quote →Clients say it better
“They developed a high-quality, user-friendly solution that was delivered on time and exceeded our expectations.”
Persia Khodarahmi
Director of Operations, Digital Shovel
Canada
“Detail-oriented and thoroughly professional, managing every task in the most efficient manner and not settling for anything less than “Excellent.””
Disha Bhatia
Digital Marketing Manager, MyLocum LTD
UK
“The mobile app is intuitive and performs seamlessly, while the backend dashboard gives us complete control over our operations.”
D'Angello B.
CEO, DanberKidz
USA
“The CRM has streamlined our daily operations, improved lead management, and made it easier for our team to track customer interactions.”
Yasir Sharif
Consumer Sales Head, FlyLight Group
Dubai, UAE
Case study → “They created a modern, high-performing online store that perfectly represents our brand and delivers a seamless shopping experience.”
Adnan Anwar
Director, Himaliyan Vitals
Pakistan
“Their team understood our vision perfectly and developed a modern, user-friendly website that exceeded our expectations.”
Dhruv Kumar
Director, KeeK Marketing
London, UK
“They developed multiple websites, designed the logos for my companies, and have monitored the websites since then.”
Sousan Bagherpoor
CEO, Virtual Poct
Canada
Customer Support
questions
Still curious? Message us on WhatsApp — a real person replies.
Which time zones do you cover?
We staff around your business hours — UK, US, Middle East and Australia shifts are all available.
Do agents use our tools?
Yes. Agents work inside your existing help desk, chat and e-commerce tools under your brand.
How are agents trained?
We build a knowledge base with you, train agents on your product and tone, and review conversations weekly for quality.
Can we start small?
Absolutely. Many clients start with one agent and scale as volume grows.